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Question

Can I change the time or the place?

Ask the notary under Messages on your request's page — they can move it, and you'll see the new time there. Or cancel and ask again for another time.

On the webUpdated

Yes — ask the notary. There's no button to change it yourself, because the notary has to be free at the new time and able to get to the new place.

  1. Write to them under Messages on your request's page: type the time or the place you'd like instead in Write to …, and choose Send. Their answer shows there, and comes to your email.

    Messages on a request: the signer asks for an hour later, and the notary answers that they've moved it
    Messages on a request: the signer asks for an hour later, and the notary answers that they've moved it

  2. If they move it, the new time and the old one show at the top of your request's page, and you're emailed. Nothing else to do: the new time is the one that counts.

    Jordan Avery moved this to a new time, with the time it was and a way to cancel if the new one doesn't suit you
    Jordan Avery moved this to a new time, with the time it was and a way to cancel if the new one doesn't suit you

If the new time doesn't suit you, you can cancel from the same page — nothing is owed.

Good to know

  • Before they've answered, it's often quickest to cancel and ask again for the time you want: Cancel a request or a signing, then choose another time on their page.
  • A different place changes the travel — if it changes the total, the notary will say so.
  • Messages stay open until a week after the signing.

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