Skip to content

Question

How is a business with several notaries billed?

One plan, charged for each notary in the business — partners and employees. Assistants are free. Any owner manages it, and every owner gets the receipts.

On the webUpdated

A business has one plan, charged for each notary in it: you, every partner and every employee. Assistants are free. There's nothing to choose — the number of notaries is simply who is in the business, under Settings → Team. You see the price, and what it comes to for your business, in Settings → Billing, and under What it costs on Settings → Team.

Your plan on Settings → Billing: the number of notaries, the monthly total, and where the plan stands
Your plan on Settings → Billing: the number of notaries, the monthly total, and where the plan stands
Your plan on Settings → Billing: the number of notaries, the monthly total, and where the plan stands
Your plan on Settings → Billing: the number of notaries, the monthly total, and where the plan stands
  • Someone joins. A notary added is charged for the rest of the billing period on the day they join. The form that invites them says what it costs before you send it — which is why a partner or an employee is added on the web, not in the phone app, where no price is shown.
  • Someone leaves. The business is credited for them on its next bill.
  • Monthly or yearly. Any owner can switch, after ticking the box that says how the plan then renews; the change takes effect at once, with the difference charged today or credited toward your next bills. A year already paid for is not refunded if you cancel: it runs to its end.
  • Receipts, and what you're told beforehand. Every owner gets a receipt for every payment, and the bills are listed on Settings → Billing. Every owner is also emailed when the business subscribes, before a card put in during the trial is first charged, and twice before a yearly plan renews — about five weeks ahead, and again about three weeks ahead.
  • Who manages it. Any owner. Employees and assistants don't see the plan or the bills.

Whose card pays

The card on file is the card of the owner who put it in. Any other owner can make it theirs at any time with Pay with my card instead on Settings → Billing; Stripe's letters about the subscription then go to them.

If the partner whose card pays leaves the business, their card pays only for the period already paid — then it comes off, and is never charged for the business again. The owners staying are emailed, and Settings → Billing asks them to Put in your card before the next bill. A partner who's leaving can ask another owner to do that before they go.

Good to know

  • A notary's own practice, beside the business, is billed on its own, with its own trial. The business's bill doesn't change.
  • Card payments from your clients go straight into the business's own Stripe account. The subscription is the only thing Hand & Seal ever charges.
  • If the subscription ends, nothing is deleted: the business becomes read-only, and everything in it stays readable and exportable. Signings already booked can still be finished. Phones stop recording new drives for it; each notary's mileage log stays theirs to read and export.

Was this helpful?

Still stuck? Contact support — a person reads every message and answers by email.

Theme