Subscribe, change your card or cancel

Hand & Seal has one plan, charged for each notary in your account; assistants are free. The price, monthly or yearly, is shown in Settings → Billing. You subscribe, change your card and cancel there, on the web.

Billing is for the account's owners: in a business with partners, any of them can manage it. Employees and assistants don't see it, and it isn't in the phone app.

See where your account stands

1. Open Settings → Billing. It's the last of the Settings tabs. (In a phone's browser, Settings is under More.)

   

   

2. Read Your plan. Plan says how many notaries you pay for and what it comes to. Standing says where you are: a free trial with the days left, active, a payment that failed, or read-only after a trial or a subscription ended. Trial ends or Next charge gives the date. The same few words show under your name at the top of Settings.

Subscribe

1. In the Subscribe card, choose Monthly or Yearly. Yearly costs less a month and is billed once a year — what the year comes to is shown beside it; monthly runs month to month. A year already paid for is not refunded if you cancel: it runs to its end. The total for your account shows below the choice.

2. Tick the box under the choice. It says, in so many words, that the plan renews by itself — every month, or every year — at what price for each notary, until you cancel it in Settings → Billing. You can't subscribe without it.

3. Choose Subscribe — on Stripe's secure page. You pay on Stripe's own page, which asks for your card and your billing address; Hand & Seal never sees your card number. Subscribe early enough in your trial and it carries over: nothing is charged before it ends, and the card says so, with the date. With about two days or less of the trial left, the first charge is today, and the card says that instead.

4. Back in Hand & Seal, Billing says “You are subscribed — thank you.” Every owner is emailed “You're subscribed” — the plan, what it costs, when it renews and how to cancel — and a receipt for every payment. Your bills are listed under Bills, each with View and a PDF.

Change your card, or see your bills

1. Choose Card, bills and cancelling in Your plan. It opens Stripe's page for your subscription, where you change the card, see and download past bills, or cancel.

2. Come back to Hand & Seal from Stripe's page when you're done.

If a payment fails, Standing says Last payment failed — Stripe is trying again. Everything keeps working meanwhile: choose Update your card, and the next try goes through.

Cancel

1. Choose Card, bills and cancelling, and cancel on Stripe's page.

2. It runs to the end of what you paid. Standing then says Active — ends and the date. Nothing more is charged, and what was already paid — the month, or the year — is not refunded. Changed your mind before then? Keep my plan carries it on, renewing as before.

When a subscription ends, nothing is deleted. Your account becomes read-only: every record stays there to read and download, and it all works again the day you subscribe again. Signings already booked can still be finished — moved, cancelled, closed out, invoiced and paid — and requests that came in can still be answered. Your public page, your place in the directory and your order link go offline, and new work of your own waits, until you subscribe again. So does drive recording: the phone records no new drives, and says so in Mileage. Your mileage log stays there to read, file and export, and drives recorded before your plan ended still go up from the phone. A booked signing's round trip can still be logged from its job on the web.