Account, plan & security
Signing in, passkeys and two-step, your plan, your data, closing an account.
Guides
- Close your accountYour account and its data are deleted 30 days after you close it — how to close it, signed in or not, what is deleted and what is kept, and how to change your mind before then.
- Contact supportWrite to the people who run Hand & Seal from the app, the web or your desk — what to choose, what to attach, what we see without asking, when you'll hear back, and how to suggest a feature.
- Download a copy of everythingTake all your records with you — clients, jobs, invoices, payments, the books, the journal index and every drive — as spreadsheets that open anywhere, and what we hold about you yourself.
- See where you're signed in, and sign outEvery computer and phone signed in to your account, with a way to sign any of them out — and the record of recent sign-ins and changes to how you sign in.
- Sign in with Google, Apple or a passkeyAdd Google, Apple or a passkey as a way into your account, and change the email or password you sign in with — on the web and on the phone.
- Subscribe, change your card or cancelSettings → Billing — where your account stands, subscribing monthly or yearly on Stripe's secure page, your card and bills, and cancelling.
- Turn on two-step sign-inAsk for a code from an authenticator app as well as your password, keep your ten recovery codes, move it to a new phone, or turn it off.
- When someone asks you to remove their detailsA client, a signer or someone who sent you a request asks what you keep about them, or to be removed — find the records that name them, take them out, and see what stays.
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