Troubleshooting
When something didn’t happen the way you expected.
Questions
- A card payment didn't go throughWhat a declined card says at the signing and what to do next, what your client sees when paying online doesn't finish, and what happens when a company's bank transfer fails.
- A drive wasn't recordedThe usual reasons a drive is missing from your mileage log — most often your working hours — what to change for next time, and how to add the miles now.
- I can't sign inA forgotten password, an account made with Google or Apple, a passkey that didn't answer, a two-step code you can't get to, or too many tries — what each message means and how to get back in.
- My client didn't get my invoice or receiptSee what the invoice says happened to each letter, fix the client's email address, and send it again — or send the client's link yourself.
- The confirmation email didn't comeWhere to look for the letter that confirms your email, how to send it again or fix a mistyped address, and what waits until your address is confirmed.
- The distance on a job looks wrongHow a job's distance is measured, why it may start from the middle of your town, how to measure it again, fix the address, or type your own figure — and why it's an estimate until the invoice.
Theme