Guide
Contact support
Write to the people who run Hand & Seal from the app, the web or your desk — what to choose, what to attach, what we see without asking, when you'll hear back, and how to suggest a feature.
A person reads every message and answers by email, usually within one business day. Write while you're signed in and we already know who you are and which account it is, so you only say what happened.
Write to support
Open Contact support. It's under More (at the foot of the list), at the foot of every Settings page, as Support at the foot of the side bar, and at the end of every help article. On a company's desk, it's on Settings. It opens in a new tab, so nothing you were doing is lost.
Choose what it's about, and write a subject. A few words is enough — “a drive wasn't recorded”, “change my card”. As you type, up to three help articles that may already answer it appear under the subject. Open one if it fits.
Choose Still need to ask (or Continue when no article fits), and say what happened: what you were doing, what you expected, and what you saw instead.
Attach a screenshot if it helps — one picture, up to 5 MB.
Choose Send to support. The page shows your case number, and a copy of your message arrives by email.
Open More → Help → Contact support.
Tick Attach this phone's drive diagnostics if it's about drives or mileage. It sends what the drive recorder did — never your routes, addresses or place names, what the phone's motion sensor reported, or where a drive you haven't filed yet started or ended — the same as Send to support in Tracking diagnostics.
Choose Continue to the form. Your browser opens Contact support, already signed in as you, after one tap on Continue.
Choose what it's about, write a subject and your message, and Send to support, as on the web.
Good to know
Never send photos of IDs, journal pages or anyone's documents — we never need them. Leave out ID numbers, card numbers and what your documents say.
Suggest a feature
Something you'd like Hand & Seal to do? Tell us.
- On the web, choose Suggest a feature under More, or at the foot of What's new in the help center. On a company's desk, it's on Settings.
- On the phone, open More → Help → Contact support and choose An idea or a feature request.
Say what you'd like it to do, and what it would help you with. A person reads every idea, and each one is kept on the list we build from. We'll write to you if we have a question.
What we see, and what happens next
- Without asking you: your name and account email, the business you were working in and your role there, where your plan stands, the page you wrote from, and your browser (or the phone app's version). Never your journal, your clients or anything else your business keeps.
- Your answer comes by email to your account's address — or to another one, if you choose Use another address on the form.
- To add something before we answer, reply to the copy of your message we emailed you. The case number is in its subject.
- How long it's kept: a screenshot and the phone's diagnostics, 60 days; the message itself, two years after it's answered and closed. The privacy policy has the details.
Good to know
Not signed in — a signer, or a company without a desk? Contact support works for you too: add your name and email, and say which you are. To show us something, answer our reply with a screenshot.
Was this helpful?
Still stuck? Contact support — a person reads every message and answers by email.