Close your account

Your account and its data are deleted 30 days after you close it. Closing takes your page, your order link and your orders address offline at once, and signs out every device. Until the thirtieth day, signing in again keeps it, just as you left it — the email we send when you close gives the date. After that it's gone for good, and copies in our backups are gone within 35 days more.

You close it yourself, signed in — on the web or from the phone app. If you can't sign in, there's a way for that too.

Only want to stop paying? You don't need to close: cancel in Settings → Billing instead, and your account becomes read-only with everything still there.

Before you close

1. Keep a copy. Once the account is deleted, its records can't be brought back. Download everything first — your clients, jobs, invoices, books, journal index and drives — and Download my data.

2. Cancel the signings booked ahead. Nobody is told when you close. Cancel each one from the job, so its client or company hears in time — or tell them yourself. The close page says how many are still booked.

3. Leave any business you're part of. If you're a partner in a business with other owners, an employee or an assistant, leave it first (Settings → Team → Leave); if people work in your business, take them off its team first. The close page tells you what's in the way.

Close it

Can't sign in?

You don't need the app, or to be signed in, to ask for your account to be deleted.

1. Try resetting your password first. On the sign-in page choose Forgot your password?, or go straight to handandseal.app/forgot. We email a link to the address you sign in with; set a new password, sign in, and close the account yourself as above. (Signed up with Google? The same link sets a password.)

2. Still can't — or would rather we did it? Write to us and choose Account & sign-in, or email privacy@handandseal.app. Say that you want your account closed and deleted, and which email address it signs in with.

3. We check that it's you, by email. We write to the address your account signs in with, and close it once you answer from there. We never close an account on a request we can't match to it.

4. It's closed the same way as if you'd done it yourself: offline at once, every device signed out, an email with the date, and everything deleted 30 days later — signing in before then still keeps it.

What happens then

• At once: your page, your order link and your orders address go offline, and every device you're signed in on — this one too — is signed out. A subscription is cancelled, and nothing more is charged.
• We email you that the account is closing, with the date everything will be deleted: 30 days after the day you closed it.
• On that date, everything in your account is deleted: jobs, clients, invoices, payments, the books, your journal index and your mileage log, photos and receipts, your page and its reviews, your sign-in and devices, and Hand & Seal's access to your Google Calendar.
• Within 35 days after that, the copies in our backups are gone too.

What is kept, and for how long

Some things aren't only yours, or the law asks us to keep a record. Nothing else is kept.

The full list of how long we keep things is in our privacy policy.